Privacy Policy

Last updated: September 2026

At Matters of Mind, your privacy and confidentiality are extremely important. This Privacy Policy explains how Leanne Bartrip collects, uses, stores and protects your personal information in accordance with UK GDPR and applicable UK data protection legislation.

Information We Collect

When you contact Matters of Mind by telephone, email or through the website, we may collect:

• Name
• Telephone number
• Email address
• Information provided within your enquiry
• Information required to arrange an initial consultation

If you become a client, additional information may be collected as part of the assessment and therapeutic process, including relevant personal information and session notes.

How Your Information Is Used

Your information may be used to:

• Respond to enquiries
• Arrange consultations and appointments
• Provide counselling and psychotherapy
• Maintain appropriate professional records
• Communicate regarding appointments and sessions
• Meet professional, legal and safeguarding responsibilities

Confidentiality

Information shared during counselling is treated as strictly confidential and handled in accordance with professional ethical standards.

Confidentiality may only be limited where there is:

• Serious risk of harm to yourself or another person
• A safeguarding concern
• A legal or statutory requirement
• Another circumstance where disclosure is required or permitted by law

Where appropriate, this will be discussed with you beforehand.

Clinical Records

If you become a client, clinical information and session notes will be stored securely and confidentially.

Clinical records will normally be retained for 7 years following the end of therapy, in accordance with professional, insurance and legal requirements, before being securely destroyed.

Data Security

Appropriate technical and organisational measures are used to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

Sharing Information

Your personal information will not be sold or used for marketing purposes.

Information may only be shared where necessary and appropriate for professional, legal, safeguarding or regulatory reasons. Where clinical information is discussed with a professional supervisor, this is handled in accordance with appropriate confidentiality requirements.

Your Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion where applicable
• Request restriction of processing in certain circumstances
• Object to certain processing

If you have concerns about how your personal information is handled, you can contact Matters of Mind directly.

You can also raise a concern with the Information Commissioner's Office (ICO).

Contact

Matters of Mind
Leanne Bartrip
Peterborough, UK
Telephone: 07963 434907
Email: mattersofmind@hotmail.com